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Salesforce Certified B2C Solution Architect Sample Questions:

1. Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS).
Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?

A) Manage inventory data inside of Salesforce OMS so it is easier to parse by store.
B) Manage inventory data inside of B2C Commerce so it is easier to parse by store.
C) Marketing Cloud Mobile Push is required for this solution and must be enabled.
D) Manage B2C Commerce geolocation data for stores on an order by order basis.

2. A company uses PersonAccounts to store customer information in Sales Cloud and now wants to map its customer records in Marketing Cloud.
What should a Solution Architect recommend?

A) Sync Account object using PersonSubscriberld to access the Contact.
B) Sync Account object using PersonContactId to access the Contact.
C) Sync Contact object using PersenSubscriberld to access the Account.
D) Sync Contact object using PersonAccountld to access the Account.

3. Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

A) Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.
B) Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
C) Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
D) Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.

4. A large cosmetics company is planning a customer marketing campaign this summer that allows early access to new product launches in exchange for consent to contact participants through text or email. Future communications to those who 'opt-in' includes information on future product launches, store events, and holiday promotions.
The company plans to offer a 'preference center' within the commerce experience, where authenticated users can opt-in or opt-out of various methods of direct communication.
In which two ways should a Solution Architect define the appropriate systems and methods for user registration and communication preferences, and recommend where native platform functionality within each platform may need to be extended?
Choose 2 answers

A) Use native B2C Commerce registration options during the browse and checkout experience, and extend these features to provide an opt-in or opt-out communication preference center on a secure page within the same storefront UI.
B) Implicitly enroll all customers in direct mobile communications during checkout, and allow customers to opt-in or opt-out of all services via email sent by Marketing Cloud.
C) Allow customers to unsubscribe via email with one click, and opt-in or opt-out of specific communication methods through a hosted preference center.
D) Allow cookie consent to auto-enable email and/or mobile communications directly to the customer.

5. A company contracted with a Satesforce implementation partner. A Solution Architect and a functional architect from the partner firm met with the business and IT stakeholders in the initial business discovery workshop. During that time, the Solution Architect gathered requirements about how the system needs to function in Salesforce with data flowing to downstream systems. The company also provided sketches of a potential user interface they want to see.
Which three actions should the Solution Architect take to ensure the right solution can be delivered?
Choose 3 answers

A) Investigate the challenges that the company is experiencing with their existing setup and understand how they expect the future solution to solve those challenges.
B) Capture functional specifications that contain business processes and expectations of how they translate to user interface behavior.
C) Ask the company to describe system integrations and primary source of records to support business requirements.
D) Thank the company for providing solution specifications and deliver those to the technical team.
E) Design the annotated wireframes of the current user interface and finalize the future state data architectures.

Solutions: