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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Automation and Workflows | 19% | - Issue and action item management - Task assignment and tracking - Approval processes and escalation rules - Workflow design and customization |
| Topic 2: TPRM Application Overview and Core Configuration | 24% | - Contacts and engagement setup - Risk intelligence and integration configuration - Third-party record management and hierarchy - Application architecture and key components - Risk domains, criteria, and scoring rules |
| Topic 3: Assessment Configuration and Management | 33% | - Scoring calculations and risk rating determination - Inherent Risk Questionnaire (IRQ) configuration - Assessment lifecycle, scheduling, and generation - Questionnaire templates and scales setup - Assessment types: internal, external, due diligence |
| Topic 4: Third-Party Portal and Collaboration | 18% | - Access management and permissions - Portal configuration, branding, and navigation - Request management: questionnaires, documents, evidence - Communication and notification setup |
| Topic 5: Reporting, Integration, and Compliance | 6% | - Compliance frameworks and regulatory alignment - Integration with GRC and other ServiceNow applications - Dashboards, reports, and analytics |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. Core Configuration in Third-Party Risk Management enables organizations to:
Response:
A) Tailor the risk management system to their specific needs
B) Avoid legal liabilities associated with third-party failures
C) Ensure all third parties are located in low-risk geographical areas
D) Track third-party financial transactions exclusively
2. In the context of Third-party Portfolio Configuration, what is a best practice for maintaining an up-to-date risk profile?
Response:
A) Relying on historical data
B) Limiting assessments to high-risk vendors
C) Conducting annual reviews only
D) Implementing real-time monitoring of third-party changes
3. What is a significant advantage of using dashboards in the Third-party Risk Management process?
Response:
A) They eliminate the need for regular risk assessments.
B) They enhance the organization,s ability to monitor and respond to third-party risks promptly.
C) They serve as a platform for third-party communication.
D) They increase the workload of risk management teams.
4. Effective Approval and Workflow Process Changes should result in:
Response:
A) Decreased communication between departments
B) Longer processing times for risk management activities
C) Increased manual intervention in workflows
D) More streamlined and efficient risk management processes
5. How does the integration of risk management tools with the Third-party Portal enhance risk assessment capabilities?
Response:
A) By automating the submission process for third parties
B) By reducing the need for internal risk assessments
C) By streamlining the approval process for third-party contracts
D) By enabling detailed analysis and reporting on third-party risks
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |








