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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. Which of the following actions are supported by the e-mail communication channel? There are 2 correct answers to this question.

A) Broadcast e-mails to a group of individuals
B) Create service tickets from inbound e-mails
C) Route unknown sender e-mails to a common inbox
D) Create activities from inbound e-mails

2. Which of the following business objects synchronize bi-directionally between Outlook and SAP Hybrid Cloud for Customer? There are 2 correct answers to this question.

A) Accounts
B) Tasks
C) Visits
D) Leads

3. You need to change the settings for the lead aging notification. What do you have to do? Please choose the correct answer.

A) Use the Administrator work center to set up Priorities for the notification.
B) Use the Application and User Management work center to assign users to the notification.
C) Use the Sales work center to trigger the time of the notification.
D) Use the business configuration work center to modify the number of days of the notification expiration.

4. How does the integration of SAP Ham with SAP C4C benefit service agents? There are 2 correct answers to this question.

A) They can attach Knowledge base articles to tickets
B) They can create a ticket directly from SAP Jam
C) They can edit Knowledge base articles in the agent workspace
D) They can view Knowledge base group updates in the Feed pane

5. Which business partner type is created in a Business-to-Customer scenario in SAP Hybris Cloud for Customer? Please choose the correct answer.

A) Partner ]
B) Individual customer
C) Contact person
D) Account

Solutions: