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WGU VPC2Data-Driven Decision MakingC207 Sample Questions:

1. A retail manager collected the following sales-receipt totals from the store's cashiers:
$25, $22, $48, $42, $32, $28, $24, $54, $34, $41, $48
What is the median of this sales-receipt data?

A) $25
B) $48
C) $34
D) $41

2. What is the basic difference between evaluating costs and benefits in the public and private sectors?

A) Private projects generate considerable revenue.
B) The benefits of public projects are easily quantifiable.
C) The benefit of private projects is general public welfare.
D) The costs associated with public projects are minimal.

3. Why is choosing appropriate performance indicators important for data-driven decision-making?

A) They convince employees that they are equally as important as their managers.
B) They satisfy governmental regulations.
C) They are a key part of an organization's rules and bylaws.
D) They align with an organization's definition of success.

4. A major hospital system wants to improve its level of patient satisfaction. Management has recently asked patients to complete a survey as part of the discharge process. From this survey, a net promoter score is derived and tracked over time. What does a net promoter score reveal?

A) How existing employees make advancements within an organization
B) The effectiveness of a new advertising campaign
C) How management feels about subordinate employees
D) The strength of an organization's customer relations

5. According to quality management principles, which two continuous improvement commitments should every individual in an organization make?
Choose 2 answers.

A) Increasing one ' s effectiveness
B) Increasing one ' s skills
C) Increasing one's independent work process
D) Increasing expert-level performance objectives

Solutions: