Tight on study time? TorrentExam condenses the Oracle Service Center 2022 Implementation Professional objectives into 97 focused practice questions, so the hours you have in 2026 actually count. Work through them at your own pace and walk into the 1z0-1038-22 exam with a plan.
Oracle 1z0-1038-22 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| B2C Service User Interface and Processes | 20% | - Implement workflow processes - Create Browser User Interface workspaces - Describe message bases - Implement UI modifications and automation via workspaces |
| B2C Service Products and Services | 20% | - Describe Service Level Agreements - Explain B2C Service products and services - Create queues, assignments, and standard application menus |
| B2C Service Service Console Extensions | 5% | - Configure add-ins and extensions |
| Processes between Customers and Agents | 25% | - Configure Service Level Agreements - Set up products, categories and dispositions - Create and enhance business rules - Manage standard text and variables - Configure mail and mailboxes - Describe agent assistance functionality - Configure chat, cobrowse and advanced routing - Create message templates - Generate outreach and feedback - Configure Guided Assistants |
| Service Console Core Features and Access | 25% | - Describe Core Business Objects - Perform export/import using Element Manager - Explain configuration settings - Set up navigation, permissions and user accounts - Use Data Lifecycle Management - Perform initial setup and configure Service Console |
| Reports and Analytics | 10% | - Customize and share reports - Describe B2C Service Analytics |
Oracle 1z0-1038-22 Exam Q&A for 2026 Candidates
Yes. TorrentExam provides a free PDF demo of the 1z0-1038-22 practice questions, so you can check the format and quality before paying anything. Every purchase also includes 365 days of free updates, and once that period expires you can extend the update service at a 50% discount from your member zone.
The 1z0-1038-22 exam gives you 90 minutes to work through 58 questions, so the clock moves faster than most candidates expect. Keep a steady pace on every item, flag the ones that stall you, and circle back with the time you have banked instead of getting stuck. Time pressure is mostly a rehearsal problem: run at least one full timed mock in the TorrentExam test engine before your appointment, and the real countdown will feel familiar rather than threatening.
The 1z0-1038-22 exam — officially titled Oracle Service Center 2022 Implementation Professional — is the Oracle test you pass to earn the Oracle Service Center 2022 Certified Implementation Professional certification. It sits at the Professional level of the Oracle certification program. If that is the credential you are after, the 97 practice questions at TorrentExam map directly to its official objectives.
The Oracle Service Center 2022 Implementation Professional blueprint is organized into 6 domains. The first three are:
- Reports and Analytics (10%)
- Processes between Customers and Agents (25%)
- Service Console Core Features and Access (25%)
The complete, current topic list appears in the exam outline section above — review it before you start drilling the TorrentExam practice questions.
No formal prerequisites required; hands-on experience recommended
Eligibility rules do change, so confirm the current requirements on the official exam page before you apply: https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22.
If you take the corresponding 1z0-1038-22 exam within 60 days of purchase and do not pass, you can apply for a full refund under our money-back guarantee. Send a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date, and your claim will be processed within 7 days. Keep in mind that the candidate name must match the purchaser name, and the guarantee does not cover attempts made within 3 days of purchase, materials that were downloaded but never used in an actual exam sitting, free resources, or expired orders. If you would rather keep studying, you can swap the refund for two free exam products of equal value while keeping the update service on your original purchase. Delivery itself is instant: the files are emailed to you within one minute of payment (if nothing arrives within 2 hours, check your spam folder and contact our support team), and there is no limit on how many computers you install them on.
You can register for the 1z0-1038-22 exam through any of these official channels:
Depending on your location, you can take the 1z0-1038-22 exam Online proctored or in-person at Pearson VUE test centers.
The passing score for the 1z0-1038-22 exam is 62%, and the official registration fee is $368 USD. Remember that an unsuccessful attempt means paying the full $368 USD again to retake it, so booking too early is the expensive way to find out you are not ready. Test yourself with the TorrentExam practice questions first; once you can clear 62% comfortably on timed runs, scheduling the real exam becomes a much safer bet.
Oracle points 1z0-1038-22 candidates to the following official training options:
Whichever course you pick, round it out with the 97 practice questions at TorrentExam — courseware builds the theory, and timed practice turns it into exam-day speed.
Oracle Service Center 2022 Implementation Professional Sample Questions:
A customer is using standard reports within the analytics module. Which two can be edited in a standard report?
- A. graphs
- B. non-selectable filters
- C. report headings
- D. column headings
- E. schedules
- F. permissions
Correct Answer: C,E 🗳️
Which five practices deliver maximum reporting performance?
- A. Using index custom fields as filters
- B. Providing values for runtime filters
- C. Filtering on simple columns and not on expressions
- D. Using the like operator instead of the complex expression operator
- E. Using fixed filters whenever possible
- F. Configuring many-to-many joins
- G. Providing default values for runtime filters
- H. Filtering on expressions and not on simple columns
- I. Using outer joins rather than inner joins when possible
- J. Filtering on standard fields that are indexed
- K. Using the complex expression operator instead of the like operator
Correct Answer: B,C,E,I,J 🗳️
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
- A. Return
- B. Load
- C. Set Fields
- D. Entry Point
- E. Decision
- F. Workspace
Correct Answer: D,E,F 🗳️
Which five actions should you perform to configure advanced routing?
- A. Add Access Control to a navigation set.
- B. Define products and categories.
- C. Assign guided assistance permission to a profile.
- D. Configure collaboration with external users who are not agent desktop users.
- E. Add product and category fields to the Live Help page of the Customer Portal.
- F. Create and activate a rule to route incidents to the advanced routing incident queue.
- G. Assign advanced routing permissions to a profile.
- H. Create an advanced routing incident queue.
Correct Answer: A,B,D,F,G 🗳️
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The number of incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?
- A. DECODE
- B. SUM
- C. IF
- D. AVG
- E. NVL
Correct Answer: A,B,E 🗳️
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