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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

A) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
C) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
D) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module

2. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) you cannot check against incoming CLI
B) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
C) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
D) Variable Routing Action on Telephony Actions

3. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) IMAP
B) POP3
C) HTTP
D) MAPI

4. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has registered to a backup IP Office.
B) The phone is set to Do Not Disturb (DND).
C) The phone has been restricted by the administrator.
D) The phone requires a firmware update.

5. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 140001, and search for 13:12.
B) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
C) Open SysMonitor Trace 20091212 130001, and search for 13:12.
D) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.

Solutions: