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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

Question 1

When testing an implementation, users are attempting to dial out of the system and they receive the message "Incompatible" on the display of their telephones, and the call fails.
What is the cause of the problem?

A. The users have not been assigned a direct dial out code.
B. The Short Codes are programmed incorrectly.
C. User rights are not defined.
D. The lines on the system are out of service.

Question 2

Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?

A. IP Office Voice Portal
B. IP office Video Softphone
C. IP Office Phone Manager Pro
D. IP Office Softconsole

Question 3

An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A. The CCR Agent is checked on the user's telephony tab.
B. The CCR Agent is not a CCR administrator.
C. All of the CCR licenses are being used.
D. The CCR Agent is in After Call Work (ACW).
E. The CCR Agent is not logged into the telephone.

Question 4

When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

A. The user rights are not defined.
B. The upgrade license is not valid in the IP Office.
C. The users have not been assigned a direct dial code.
D. The lines on the system are out of service.

Question 5

Before attempting to connect an IP Office to a one-X@ Portal server, which settings must you check?

A. Time Profiles
B. Security Settings
C. Hunt Group Settings
D. User Rights

Solutions: