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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

2. What is the term of an extension that routes calls to specific vector?

A) Hunt Group Number (HGN)
B) Vector Routing Number (VRN)
C) Routing Directory Number (RDN)
D) Vector Directory Number (VDN)

3. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
B) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C) Timetable can be used to schedule a LAN backup of the customer's system.
D) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
E) Timetable can be used to schedule a LAN backup of the customer's data.

4. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Log in as a CMS administrative user and execute the paaswd command for that user.
D) Log in as root and execute the password command for that user.

5. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Least Occupied Agent (LOA)
B) Expert Agent Selection (EAS)
C) Automatic Call Distribution (ACD)
D) Best Service Routing (BSR)

Solutions: