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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cisco Value Selling Methodology | - Engagement frameworks for stakeholders - Communicating measurable business value |
| Business Value Analysis Foundations | - Cisco solution positioning in business outcomes - Value-driven selling concepts |
| Financial and ROI Analysis | - Total Cost of Ownership (TCO) concepts - Cost-benefit evaluation methods |
| Customer Business Impact Assessment | - Mapping technology to business outcomes - Identifying customer pain points and KPIs |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
1. Which two reflect buy-in to an implementation approach? (Choose two.)
A) Customer commitment to move forward
B) The company was able to retire old equipment earlier than expected.
C) Agreement on basics of solutions
D) Selections identified for configuring components
2. What should you consider when recommending solutions?
A) Include benefits from projects the customer is currently executing, which are dependencies for one of your solutions.
B) Try to shift risks of budget overruns to the IT management team.
C) Include more details about the investments needed, where a customer expense is highest.
D) Ensure the business case and solutions cover a common scope.
3. Who is responsible for ensuring that the right people are assigned to assess results in an infrastructure rollout?
A) Customer lead architect for the solution
B) Customer business or IT executive sponsor
C) Customer purchasing analyst
D) Cisco / Channel Partner Account Manager
4. Which choice is a Cisco Channel Partner ecosystem subject expert, recommended for you to use as a source of insight?
A) An IT architect working at a software company that markets solutions bundled with the Channel Partner's offerings
B) A sales rep for one of the Channel Partner's competitors
C) The customer's lead procurement official
D) A government regulatory official familiar with the customer
5. What should your next step be once you have completed defining your recommended solution?
A) Conduct business requirements analysis
B) Present to the relevant stakeholders for buy-in
C) Develop business case
D) Measure benefits realization
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |








