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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. According to consumers, what is the MOST important component of the healthcare experience?

A) " Educate me on my condition. "
B) " Show me empathy. "
C) " Provide me with information. "
D) " Listen to me. "

2. Focusing on which departments is a strategy to move overall organizational performance for patient perception of care?

A) Departments that receive the lowest amount of survey returns
B) Departments that focus on medical patients
C) Departments that focus on ICU patients
D) Departments that receive the highest number of survey returns

3. During a brainstorming meeting, a team member appears resistant, stating, " Why are we even talking about this? We know nothing is going to change. " What is the BEST next approach in overcoming this challenge?

A) Escalate to a senior leader.
B) Explain the reason for the change.
C) Agree with the team member.
D) Create another shared work team.

4. Which of the following is a core element to facilitating a focus group?

A) The group includes a minimum of 25 people.
B) The group discusses multiple topics.
C) The group has a trained moderator.
D) The group generates quantitative information.

5. An organization has decided to create behavior standards to specify what behaviors are expected. Which statement describes an appropriate implementation of this practice?

A) Engage staff in creating the behavior standards and ensure that everyone signs the final product.
B) Understand that on a very busy day, staff might not be able to uphold all behavior standards.
C) Focus all behavior standards on the external customer because that is the primary target.
D) Create broad service standards such as "demonstrate a positive attitude" so that they are applicable.

Solutions: