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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A) Call the Customer Interaction Center.
B) Create a message using the component SV-SMG-SUP within Service Desk.
C) Send an email to SAP EMEA Support.
D) Call your account manager to ask for help.

2. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Marketplace
B) Backup and Recovery
C) Service Desk
D) Solution Monitoring

3. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

A) Profile parameters should be left at default values.
B) A working network connection.
C) Data Collectors should be stopped.
D) The RFC destination SAPOSS should be set up.

4. What is SAP EarlyWatch Check?

A) It is a service delivered onsite.
B) It is a document that customers follow to check their platform.
C) It is a fully automatically generated report.
D) It is a service delivered remotely.

5. What is a level1 support task upon receiving a message?

A) Contact the customer to complete any information that may be missing.
B) Enable and analyze the traces.
C) Reproduce the issue described by the customer.
D) Provide a workaround.

Solutions: