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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Commerce Cloud | - Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management |
| Topic 2: SAP Marketing Cloud | - Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration |
| Topic 3: SAP Customer Experience Architecture | - End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy |
| Topic 4: Integration and Extensibility | - API management and event-driven architecture - Extensibility options in SAP CX solutions - SAP Integration Suite concepts |
| Topic 5: SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
| Topic 6: Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which statement describes SAP One Domain Model?
- A. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
- B. It is a common model for business objects that enables systems to speak the same language during data exchange.
- C. It is a domain model for classifying integration types to different domains.
- D. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
Correct Answer: B 🗳️
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
- A. Lite registration screen
- B. Full registration screen
- C. Preference center
- D. Login screen
Correct Answer: C 🗳️
You want to automate the build and deployment steps during development.
Which of the following steps are part of a CI/CD pipeline?
Note: There are 2 correct answers to this question.
- A. Continuous automation
- B. Continuous inspection
- C. Continuous delivery
- D. Continuous integration
Correct Answer: C,D 🗳️
Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.
- A. Manage optional content
- B. Emarsys Scripting Language
- C. Personalization rules
- D. Block targeting
- E. Predict recommendation settings
Correct Answer: A,B,C 🗳️
Which of the following elements are part of the architecture of SAP Business Technology Platform?
Note: There are 2 correct answers to this question.
- A. Directory
- B. Node
- C. Subaccount
- D. Container
Correct Answer: A,C 🗳️
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