Cover all knowledge points

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Suitable for all people

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Highly similar to the real exam

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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:

A) Agent training schedules
B) Daily call volume predictions
C) Real-time agent adherence
D) Daily agent activities and tasks

2. In Genesys Cloud, what is the first step to approve a time-off request?
Response:

A) Adjust agent availability
B) Access the time-off requests page
C) Add a forecast modification
D) Synchronize with adherence settings

3. Which activity code setting determines if an activity is counted as part of adherence?
Response:

A) Compliance Setting
B) Real-Time Compliance
C) Historical Adherence
D) Adherence Setting

4. What is the purpose of the Schedule Editor in Genesys Cloud?
Response:

A) To create and adjust agent schedules based on business needs
B) To track agent skills and certifications
C) To manage adherence reports
D) To configure quality monitoring for interactions

5. The real-time adherence view allows immediate corrective action if an agent is not following their scheduled tasks.
Response:

A) True
B) False

Solutions: