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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. What does the base warranty for HP Personal Systems provide?

A) Operating system and firmware updates
B) Protection against accidents such as liquid spills, electrical surges, and falls
C) Protection from manufacturer defects
D) Uplifted support for additional years of coverage

2. Name a benefit of HP Active Care, powered by HP TechPulse.

A) Proactive issue identification and remediation
B) Actionable device and employee insights whether online or offline
C) Automatic performance tuning based on feedback
D) Ability to actively change the security policies in response to threats

3. How are HP Care Pack Services sold?

A) They are available as a contractual service and can be sold at any time as a standard SKU offering
B) They are attached to hardware by the device serial number and sold as a transactional upfront payment.
C) They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
D) They are sold as a transactional upfront payment although they require special terms and a minimum threshold.

4. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
B) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
C) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
D) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.

Solutions: