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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)

A) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
B) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
C) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
D) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
E) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.

2. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) How often do you update application revisions across your network?

3. Which Application Performance Management business challenges are faced by IT executives and solved through HP's BSM solution? (Select two.)

A) pre-empting problems before they cause an outage
B) guaranteeing that service desk tickets are prioritized
C) monitoring security breaches more effectively
D) providing better asset management tracking
E) improving customer and business satisfaction

4. Which customer challenge does BSM Network Management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
C) inability to detect the root-cause of an application problem
D) inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure

5. Where can you find license SKU and pricing information for HP BSM Network Management?

A) BSM datasheets
B) Pricing Guides on HP Partner Central
C) www.hp.com/software
D) Sales Awareness Webinars

Solutions: