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EXIN ITIL Foundation Sample Questions:

1. What BEST describes the value of service strategy to the business?

A) It provides quick and effective access to standard services
B) It reduces the effort spent on managing test and pilot environments
C) It supports the creation of a portfolio of quantified services
D) It improves the control of service assets and configurations

2. Which process works with incident management to ensure that security breaches are detected and logged?

A) Change management
B) Service level management
C) Continual Service improvement
D) Access Management

3. Which statement about services is CORRECT?

A) External services are provided to business units in the same organisation
B) Internal services are delivered to external customers
C) External services are delivered to external customers
D) Internal services are provided by suppliers to the internal IT department

4. What BEST describes the value of service design to the business?

A) It provides quick and effective access to standard services
B) It supports the creation of a portfolio of quantified services
C) It improves the control of service assets and configurations
D) It reduces total cost of ownership (TCO) of services

5. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

Solutions: