ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model.
The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible nsks.
The CEO has agreed to this
Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?

• A. Assess the responses and invite the top three providers to bid for the provision of the service integrator.
• B. . Use the SIAMRUS proposal as a basis to examine the marketplace for potential providers of their SIAM model
• C. Compare similar market offerings to validate the SIAM model and role of the service integrator.
• D. Select all existing ZYX service providers for consideration, as these are familiar with ZYX -Invite service integration proposals from all of these existing ZYX service providers
• E. Rank the organizations which match the ZYX profile according to their position in themarketplace by using benchmarks
• F. Invite only the market leader organization to bid for the supply of the service integration services.
• G. Analyze each potential provider's capabilities and alignment with ZYX's requirements and current service model
• H. Maintain the project's momentum by asking SIAMRUS to create an outline bid
• I. . Research the marketplace for potential external providers and assess current internal capabilities.
• J. - Research the marketplace for potential service integrators that can deliver ZYX's requirements
• K. Select the best providers to informally test the validity of the proposed SIAM model

When planning for the NEWGEN project which is the most likely set of audit findings and recommendations?

• A. Many service providers are used across the ZYX organizations Before commencing the NEWGEN project these should be consolidated to focus on the design of the NEWBNK service in order to concentrate efforts on operating the future SIAM environment.
• B. There is a high number of legacy applications still in use To ensure a smooth transition to a single service provided to all customers across the ZYX group these should all be replaced before initiating the project to introduce the NEWBNK service.
• C. There is a use of many different services and service providers across the ZYX organizations This should be consolidated under the standard SIAM model proposed by SIAMRUS thus ensunng the objective of rapid introduction of new services and service providers
• D. The ZYX companies all have different management structures One ownership and management structure should be identified and then implemented across the group companies in order to ensure the simplest possible reporting and decision-making regime

ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and financial reporting of the performance of ZYX Corporation The corporate strategy of ZYX contains these objectives
-Ensure delivery against contracts
-Invest in and train all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy The policies immediately apply to all new services, providers, and contracts and include the following guidelines
-No contract can be longer than 2 years duration
Service levels in contracts must be continually updated to reflect increasing customer requirements
-Service providers who fail service levels for more than 3 consecutive months must be replaced The service integrator must also be replaced if the end to end service levels fail for 3 consecutive months
-The number and variety of service providers must be increased
-There must be more small providers and commodity providers
-Additional staff can be recruited within ZYX where there are clear business benefits In this scenario, who would be most likely to be proposed as the service integrator?

• A. ZYXS
• B. OUTSCO
• C. SIAMRUS
• D. ZYXII

The SIAM strategy for ZYX has been agreed:
-There will be a mix of new service providers and continuing existing service providers
-An external service integrator will be appointed
-ZYXS will provide the service desk.
-An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):
-continuing service providers
-the service integrator
-new service providers
In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

• A. First the continuing service providers, then the service integrator and the new service providers last
• B. All parties at the same time
• C. First the service integrator, then both continuing and new service providers at the same time
• D. First the service integrator, then the new service provider, and the continuing service providers last

ZYX has used a phased approach for implementing the SIAM model
-ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
-NETSCO had all network services transitioned to them
-OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

• A. Complete the transition over a weekend when the number of people using the services will be low
• B. Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes
• C. Establish a data room containing all information about the services so that facts and data can be quickly checked
• D. Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO