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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Documents
B) Admin
C) Chat Icon
D) Activity

2. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Calls
B) Admin > Telephony > Phone Management > Phones
C) Admin > Telephony > Phone Management > Base Settings

3. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

4. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) When employees have free time, they can review biographies of their peers.
B) The profile information can be used to keep LinkedIn information updated.
C) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
D) The education information can be verified against the human resources database.

5. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A) UDP
B) TCP
C) TLS
D) SIP
E) The default protocol

Solutions: