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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
B) Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
C) Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
D) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

2. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the users of the roles who have the "delete activities" access.
B) Remove the "delete activities" button from all pages used by the users who have this access.
C) Remove the "delete activities" privilege from all the roles for users who have this access.
D) Remove the "delete activities" role from all the users who have this role.

3. In which three situations can default coverage be applied?

A) for a specific period of time
B) to a specific customer account
C) for a specificSR status
D) globally, to all service requests that do not have any other coverage
E) for a specific SR category

4. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.
B) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
C) Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

5. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Configure an object workflow action to send the email when the milestone status changes to warning.
B) Configure the email template to be used for notification.
C) Add an extension column to the milestone object to hold the warning threshold value.
D) Specify the warning threshold for the milestone in the standard coverages.
E) Create standard text to be posted to the message thread.
F) Configure an analytics report showing milestones in warning status.

Solutions: