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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A) Select the channel type
B) Set up ticket routing for the social media channel
C) Create and schedule social media import run
D) Set up service level determination for the social media channel
E) Set up access to social media account

2. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A) When the data volume is low
B) When data is loaded from multiple applications
C) When integration has been scoped
D) When data must be loaded quickly

3. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To restore system default settings
B) To create business users
C) To scope the system
D) To assign accounts to business users

4. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
D) Upload Microsoft excel worksbook to SAP Cloud for Customer

5. Which field do you use when allowing resource planning of service ticket items?

A) Scheduling relevant
B) Dispatch relevant
C) Demand relevant
D) Resource relevant

Solutions: