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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-consumer
B) Consumer-to-consumer
C) Business-to-business
D) Employee support
E) Business-to-customer

2. What can you create using a workflow?

A) Appointment
B) Activity list
C) Phone call
D) Task

3. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Create a code list restriction for standard and extension fields
B) Create an extension field and define its properties
C) Assign a page layout to achieve dynamic user interfaces.
D) Enter default extension field values based on business logic

4. When a user creates service ticket, what product type is supported for determining the warranty?

A) Entitlement product
B) Individual product
C) List product
D) Registered product

5. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Fine tuning
B) Scoping
C) Application and user management
D) Administrator

Solutions: