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Salesforce Certified Field Service Consultant Sample Questions:

1. A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A) Create a Return Order and relate it to the Product.
B) Create a Work Order and Work Order Line Item.
C) Create a Product Request and Product Request Line Item.
D) Create a Return Order and Return Order Line Item.

2. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A) Service Appointment Generation Method = One Service Appointment per Work Order Line Item
B) Service Appointment Generation Method = One Service Appointment per Work Order
C) Work Order Generation Method = One Work Order Line Item per Asset
D) Work Order Generation Method = One WorkOrder per Asset

3. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Work Orders with Work Order Line Items
B) Service Appointments and Service Appointment Line Items
C) Work Orders with Products Consumed
D) Work Orders with Service Appointments

4. Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

A) Opportunity
B) Contact
C) Case
D) Entitlement

5. An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

A) Create two serviceresource and assign them to the employee
B) Create one service resource and assign the relevant permission set license
C) Create two skills records and assign them to service resources record
D) Create one service resource and assign the technician and dispatcher role

Solutions: