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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Work Order Management | - Work order creation and lifecycle
|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Scheduling and Dispatch | - Scheduling optimization
|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Reporting and Optimization | - Analytics and performance tracking
|
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?
A) Automatically change the status to Dispatched of all Service Appointments.
B) Automatically Dispatch Service Appointments using Drip Feed.
C) Automatically change the schedule policy.
D) Automatically schedule unscheduled services to available Resources.
2. Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?
A) Company logo
B) Company style sheets
C) Company colors
D) Company address
3. Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
A) Use appropriate Resource Operating Hours.
B) Create a recurring Service Appointment.
C) Use the Resource Availability Rule.
D) Create Resource Absences every day.
4. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
A) Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
B) Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
C) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
D) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
5. A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers
A) The Same Resource and Same Day fields appear on the Service Appointments page layout.
B) The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.
C) The Complex Work Visualforce page is added to the Service Appointments page
D) A dependency has been created between the two appointments and the start times are the same.
E) The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B,C | Question # 5 Answer: A,B,E |








