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Highly similar to the real exam

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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?

A) Enable boot logging.
B) Restore the factory image.
C) Analyze the win.ini file.
D) Replace the hard drive.

2. When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?

A) Check the CPU driver for the latest version.
B) Set the CMOS microcode settings to the default.
C) Check the HP website for latest BIOS or microcode update.
D) Replace the defective processor.

3. Which technology does the monitor need to support to play a Blu-ray movie through a DVI connection?

A) VGA
B) DVI-D
C) HDCP
D) DVI-I

4. Which range of colors does the HP DreamColor display?

A) up to 10 million colors in a 30-bit. LED-backlit display
B) up to 1 million colors in a 30-bit. LED-backlit display
C) more than 10 billion colors in a 30-bit. LED-backlit display
D) more than 1 billion colors in a 30-bit. LED-backlit display

5. What should you do first when a customer reports low battery capacity?

A) Replace the battery under warranty.
B) Run the HPBattery Health Check.
C) Run HP Vision Field diagnostics.
D) Test the battery using EFI Diagnostics.

Solutions: