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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?

A) Suppliers, manufacturers and vendors
B) The Facilities Management function
C) Internal departments
D) Customers

2. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Demand Management
B) Service Level Management
C) Service Transition
D) Service Catalogue Management

3. Which of the following should be supported by technology?
1. Verification of Configuration Management System data
2. Control of user desk-tops
3. Creation and use of diagnostic scripts
4. Visibility of overall IT Service performance

A) All of the above
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 2, 3 and 4 only

4. Which of the following are responsibilities of a Service Level Manager?
1. Agreeing targets in Service Level Agreements
2. Designing technology architectures to support the service
3. Ensuring required contracts and agreements are in place

A) 1 and 2 only
B) 1 and 3 only
C) All of the above
D) 2 and 3 only

5. Which of the following is the CORRECT description of the Seven R's of Change
Management?

A) A definition of the roles and responsibilities required for Change Management
B) A set of questions that should be asked to help understand the impact of Changes
C) A seven step process for releasing Changes into production
D) A set of questions that should be asked when reviewing the success of a recent Change

Solutions: