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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. In which of the following should details of a workaround be documented?

A) The problem record
B) The availability management information system
C) The IT service plan
D) The service level agreement (SLA)

2. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is consistent with information in the service portfolio
B) Ensuring that service level agreements are maintained
C) Ensuring that information in the service catalogue is accurate
D) Ensuring that all operational services are recorded in the service catalogue

3. Which of the following identifies the purpose of design coordination?

A) Ensuring all service designs have availability designed into them
B) Control of all supplier relationships from design right through to the production environment
C) Provide a single point of control for all activities and processes within the service design stage of the lifecycle
D) Designing of all the links between every service design process and all other processes in the service lifecycle

4. Which of the following is service transition planning and support NOT responsible for?

A) Prioritizing conflicts for service transition resources
B) Maintaining policies, standards and models for service transition activities and processes
C) Detailed planning of the build and test of individual changes
D) Coordinating the efforts required to manage multiple simultaneous transitions

5. Which process is responsible for the availability, confidentiality and integrity of data?

A) Change management
B) Information security management
C) Service catalogue management
D) Service asset and configuration management

Solutions: