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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process is responsible for sourcing and delivering components of requested standard services?

A) IT finance
B) Service portfolio management
C) Service desk
D) Request fulfilment

2. Which one of the following does service metrics measure?

A) Functions
B) Maturity and cost
C) The end-to-end service
D) Infrastructure availability

3. Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A) Availability management
B) Capacity management
C) Design coordination
D) Release management

4. In which document would you expect to see an overview of actual service achievements against targets?

A) SLA monitoring chart (SLAM)
B) Capacity plan
C) Service level agreement (SLA)
D) Operational level agreement (OLA)

5. Which one of the following is the BEST definition of an event?

A) An unplanned interruption to an IT service or a reduction in the quality of an IT service
B) The unknown cause of one or more incidents that have an impact on an IT service
C) Any change of state that has significance for the management of a configuration item (CI) or IT service
D) Reducing or eliminating the cause of an incident or problem

Solutions: