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Apple Desktop Service Certification Sample Questions:

1. Which of the following is NOT a good step to take when working onsite on a computer?

A) Wear a grounded ESD wrist strap.
B) Use a grounded ESD mat.
C) Check the polarity of the grounded power outlet.
D) Place parts on the floor.

2. Where is the BEST place to look for information regarding special take-apart tools for an Apple product?

A) Service News
B) Service manual
C) Discussions
D) User's manual

3. What is the function of the PMU in an Apple desktop computer?

A) The PMU controls the speed of the hard drive.
B) The PMU manages the amount of virtual memory used.
C) The PMU manages all communication with attached peripherals.
D) The PMU controls all aspects of power flow.

4. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Anode aperture
B) Yoke assembly
C) Yoke cable/connector
D) Flyback transformer
E) Outer plastic housing
F) Front of CRT display

5. When would you want to force an application to launch using Rosetta?

A) You want to run a Universal Binary application on a PowerPC-based Mac.
B) You want to run a PowerPC-native application on an Intel-based Mac.
C) You want to run an Intel-native application on a PowerPC-based Mac.
D) You want to run a Universal Binary application with PowerPC plug-ins on an Intel-based Mac.

Solutions: