[Feb 18, 2022] Pass Field Service Lightning program Field-Service-Lightning-Consultant Exam With 277 Questions
Ultimate Guide to Prepare Free Salesforce Field-Service-Lightning-Consultant Exam Questions and Answer
NEW QUESTION 74
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has providedservices for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 and 2 different capacities for repair work.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- D. Assign Contractor 2 as an Excluded Resource.
Answer: C
NEW QUESTION 75
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)
- A. Implement Assignment Rules and Work Orders.
- B. Implement Work Types and Skill Assignments.
- C. Assign Skills and Skill Levels to Resources.
- D. Assign Skills and Skill Levels to Users.
Answer: B,C
NEW QUESTION 76
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?
- A. Assign contractors 1 and 2 as excluded resources
- B. Assign contractors 1 and 2 different capacities of repair work
- C. Assign contractors 1 and 2 preferred source
- D. Assign contractors 1 and 2 different skill levels for repair works
Answer: D
NEW QUESTION 77
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers
- A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
"scheduled." - B. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
- C. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
- D. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
"None."
Answer: C,D
NEW QUESTION 78
Which three objects are associated with the work type?
Choose 3 answers
- A. Article
- B. Resource
- C. Service appointment
- D. Skills
- E. Products
Answer: A,D,E
NEW QUESTION 79
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
- A. Implement Assignment Rules and Work Orders.
- B. Implement Work Types and Skill Assignments.
- C. Assign Skills and Skill Levels to Resources.
- D. Assign Skills and Skill Levels to Users.
Answer: B,C
NEW QUESTION 80
Service appointments in a "cannot complete" status may indicate thatan
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "cannot complete" as a pinned status for auto-dispatch services.
- B. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
- C. Define "cannot complete" as a pinned status for scheduling and optimization services.
- D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
Answer: C,D
NEW QUESTION 81
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract to help with the additional work.
How should a Consultant recommend configuring the new Contractor?
- A. Create a Capacity-based Resource and delete that Resource after three weeks.
- B. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- C. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- D. Create a Resource and give them 24-hour availability for the next three weeks.
Answer: C
Explanation:
Explanation
NEW QUESTION 82
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a service appointment from the list, use the "candidates" action, and select the best time slot
- B. Select the service appointment from the list, user the "change status" action and
"dispatch" - C. Select a service appointment from the list, use the "edit" action and allocate the Resources
- D. Select the service appointment from the list and the "schedule" action
- E. Select multiple service appointment from the list and bulk schedule them
Answer: A,D,E
NEW QUESTION 83
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
- A. Configure and add excluded and required resource work rules to scheduling policies.
- B. Configure customer preferences on the service resource record.
- C. Configure and add excluded and required required resource business objectives to scheduling policies.
- D. Configure resource preferences on the account or work order.
Answer: A,D
NEW QUESTION 84
a customer makes one appointment for the sales department, and another
appointment for the service department. The tow appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these tow appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- B. The complex work visual force page is added to the service appointments page layout.
- C. The same resource and same day fields appear on the service appointments page layout.
- D. The dependency type is set to start after finish and day on the service appointment in the dependency.
- E. A dependency has been created between the two appointment and the start time are the same.
Answer: A,B,D
NEW QUESTION 85
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
- A. Google Traffic Data
- B. Resource's Home Base
- C. Service Appointments
- D. Resource's Travel Speed
- E. Service Appointment Dependencies
Answer: A,B,C
NEW QUESTION 86
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?
- A. Write a batch apex class to unscheduled low priority work orders.
- B. Define a global optimization job to run hourly.
- C. Apply the reshuffle action within the Gantt.
- D. Create a custom Gantt action to call an apex class to reschedule appointments.
Answer: C
NEW QUESTION 87
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Both the Primary Assets and Related Assets related lists on the Asset object
- B. Only the Primary Assets related list on the Asset object
- C. Both the Primary Assets and Related Assets related lists on the Work Order object
- D. Only the Primary Assets related list on the Work Order object
Answer: A
NEW QUESTION 88
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- B. Assign Contractor 2 as an excluded Resource.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Answer: C
NEW QUESTION 89
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order line item. Create a service appointment for each line items.
- B. Add each asset to a separate child work order. Create a service appointment for the parent work order.
- C. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- D. Add each asset to a separate work order. Create a service appointment for each a. work order.
Answer: A,D
NEW QUESTION 90
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?
- A. Create 5 Resources with 20 hours available a week.
- B. Create 100 Service Appointments with Contractors as Required Resources.
- C. Create a Resource with 20 hours available a day.
- D. Create a Capacity-based Resource with 100 hours capacity a week.
Answer: D
NEW QUESTION 91
Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?
- A. Work Types, Resource Availabilities, and Operating Hours
- B. Service Territories, Resource Capacity, and Business Hours
- C. Service Territories, Operating Hours, and Resource Absences
- D. Skills, Operating Hours, Time Slots, and Holidays.
Answer: C
NEW QUESTION 92
which object can be used to share service appointments with service resource s in field service lightning?
- A. Service territory
- B. Service territory member
- C. User territory
- D. Work order
Answer: B
NEW QUESTION 93
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Work Order records cannot be updated on a mobile device
- B. Salesforce Touch
- C. Field service mobile app
- D. Salesforce mobile app
Answer: D
NEW QUESTION 94
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assetsdirectly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?
- A. Both the primary assets and related assets related lists on the assets object
- B. Only the primary assets related list on the work order object
- C. Both the primary assets and related assets related lists on the work order object
- D. Only the primary assets relatedlist on the assets object
Answer: D
NEW QUESTION 95
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Required Resource on the Contact.
- B. Add the Resource as a Required Resource on the Account.
- C. Add the Resource as a Preferred Resource on the Asset.
- D. Add the Resource as a Preferred Resource on the Work Order.
Answer: B
NEW QUESTION 96
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