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NEW QUESTION # 16
Equal employment opportunity laws were designed to ensure that people are considered for employment without regard to certain traits. Which traits are protected by these laws? Choose 1 answer
- A. Race, religion, and ethnic background
- B. Criminal record, race, and gender
- C. National origin, race, and education
- D. Race, religion, and abilities
Answer: A
NEW QUESTION # 17
Which organizational concept best describes a manager assigning tasks to various employees? Choose 1 answer
- A. Segmentation
- B. Division of labor
- C. Integration
- D. Teamwork
Answer: B
Explanation:
The organizational concept that best describes a manager assigning tasks to various employees is the division of labor. This concept involves breaking down work into specialized tasks that different workers or groups perform. It aims to increase efficiency and productivity by allowing employees to focus on specific functions where they can develop expertise.
* Division of Labor(Answer C): This refers to the assignment of different tasks to different employees, allowing for specialization and increased efficiency in the workplace.
* Segmentation(Answer A),Teamwork(Answer B), andIntegration(Answer D): These concepts relate to different aspects of organizational structure and functioning but do not specifically describe the assignment of tasks to employees.
NEW QUESTION # 18
A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer
- A. Facilitation and support
- B. Education and communication
- C. Participation and involvement
- D. Negotiation and reward
Answer: C
Explanation:
The strategy the corporation is using to overcome resistance to change is participation and involvement. This approach involves engaging employees who are affected by the change,soliciting their input, and incorporating their suggestions into the change process. By involving employees, the organization can reduce resistance and gain valuable insights that facilitate smoother implementation of changes.
NEW QUESTION # 19
Which employee selection instrument would be most appropriate when trying to determine how well an individual can participate in a variety of physical job requirements? Choose 1 answer
- A. Personality ambitions test
- B. Performance test
- C. Cognitive ability test
- D. Integrity test
Answer: B
Explanation:
To determine how well an individual can participate in a variety of physical job requirements, a performance test is most appropriate.
* Performance Test(Answer C): This type of test assesses a candidate's ability to perform specific tasks or activities that are part of the job. It is particularly useful for jobs requiring physical abilities and skills.
* Cognitive Ability Test(Answer A),Personality Ambitions Test(Answer B), andIntegrity Test(Answer D): These tests evaluate mental capabilities, personality traits, and honesty, respectively, but do not measure physical job performance.
NEW QUESTION # 20
What describes a value chain? Choose 1 answer
- A. It flows from raw materials to the delivery of products or services.
- B. It is the internal strengths and weaknesses of an organization.
- C. It creates a focus for organizational downsizing.
- D. It allows an organization to manage diversity in multiple markets.
Answer: A
Explanation:
The value chain describes the full range of activities that businesses go through to bring a product or service from conception to delivery and beyond. The concept was popularized by Michael Porter in his 1985 book
"Competitive Advantage: Creating and Sustaining Superior Performance."
* Definition and Scope: A value chain encompasses all the processes involved in the creation of a product or service. This includes:
* Sourcing raw materials.
* Production processes.
* Marketing and sales.
* Distribution and delivery.
* Customer service post-delivery.
* Primary Activities:
* Inbound Logistics: Receiving, storing, and disseminating inputs of the product.
* Operations: Transforming inputs into the final product.
* Outbound Logistics: Collecting, storing, and distributing the product to customers.
* Marketing and Sales: Persuading customers to purchase the product.
* Services: Activities that maintain and enhance the product's value, such as customer service.
* Support Activities:
* Procurement: Acquiring the resources a company needs to operate.
* Technology Development: Research and development, IT, automation, etc.
* Human Resource Management: Recruiting, hiring, training, and retaining workers.
* Firm Infrastructure: Organizational structure, control systems, company culture, etc.
* Example of Value Chain: The textbook provides an example of Walmart's value chain to illustrate how a company adds value at each step of the process, from procurement to delivery.
* Importance: Understanding and optimizing the value chain allows companies to identify where they can add value, reduce costs, and gain competitive advantage. Companies can use this analysis to find opportunities for improvement, innovation, and efficiency in their processes.
NEW QUESTION # 21
What is a common consideration for starting a new business venture? Choose 1 answer
- A. Access to information
- B. Technical understanding
- C. Right opportunity
- D. System changes
Answer: C
Explanation:
A common consideration for starting a new business venture is finding the right opportunity. This involves identifying a viable market need or problem that the new business can address effectively. It also includes evaluating the feasibility, potential profitability, and personal fit of the business idea. Entrepreneurs must thoroughly assess opportunities to ensure that their venture can achieve success and sustainability.
NEW QUESTION # 22
What is the first step of the control process? Choose 1 answer
- A. Comparing performance against standards
- B. Taking corrective action
- C. Setting performance standards
- D. Measuring performance
Answer: C
Explanation:
The first step of the control process is setting performance standards.
* Setting Performance Standards(Answer B): This step involves establishing the criteria against which performance will be measured. These standards serve as the benchmark for assessing actual performance and determining any necessary corrective actions.
* Measuring Performance(Answer C) andComparing Performance Against Standards(Answer D): These
* steps come after setting performance standards.
* Taking Corrective Action(Answer A): This is the final step in the control process.
NEW QUESTION # 23
What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer
- A. Customer association organization
- B. Customer relationship management
- C. Customer liaison policy
- D. Customer connection society
Answer: B
Explanation:
The process that includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes is Customer Relationship Management (CRM).
CRM systems help organizations manage interactions with current and potential customers, streamline processes, and improve profitability by using customer data analysis for various business strategies.
NEW QUESTION # 24
At a university, older tenured faculty cannot be terminated regardless of their competence. This has caused conflict with younger, nontenured faculty. What is the source of conflict between older and younger faculty members? Choose 1 answer
- A. Personal variables
- B. Structure
- C. Communication
- D. Differing ideals
Answer: B
Explanation:
The source of conflict between older tenured faculty and younger, nontenured faculty members at the university is structure. Structural conflicts arise due to hierarchical or organizational arrangements that create differences in status, power, or access to resources. In this scenario, the inability to terminate older tenured faculty regardless of their competence creates a structural conflict with the younger nontenured faculty who may feel disadvantaged or undervalued.
NEW QUESTION # 25
What isa clear and concise statement ofthe basic purpose of an organization? Choose 1 answer
- A. Its goal
- B. Its vision
- C. Its objective
- D. Its mission
Answer: D
Explanation:
A clear and concise statement of the basic purpose of an organization is its mission. A mission statement provides a broad description of how the organization intends to achieve its vision. It specifies the organization's reason for being and answers the question, "What business(es) should we undertake?".
In the textbook "Principles of Management," a mission statement is defined as a broad description of how a firm will try to make its vision a reality, often describing the products and services the company plans to offer and the customers it plans to serve. This differentiates it from a vision statement, which is more general and focuses on what the business aspires to become in the future.
NEW QUESTION # 26
What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer
- A. Autonomy
- B. Networking
- C. Compensation
- D. Quality
Answer: A
Explanation:
A core job dimension in the Hackman and Oldham model of job design is autonomy.
* Autonomy(Answer B): This refers to the degree to which a job gives an employee the freedom, independence, and discretion to schedule work and determine the procedures for carrying it out. It is a critical aspect that influences motivation and job satisfaction.
* Compensation(Answer A) andNetworking(Answer D): These are not part of the core job dimensions in the Hackman and Oldham model.
NEW QUESTION # 27
A company is attempting to be efficient by offering a no-trills product. What type of strategy is the company pursuing? Choose 1 answer
- A. Low-cost
- B. Functional
- C. Resource
- D. Operational
Answer: A
Explanation:
A company offering a no-frills product to be efficient is pursuing a low-cost strategy. This strategy focuses on minimizing costs and offering products at the lowest possible price to attract cost-conscious customers. This approach involves strict cost control and operational efficiency to maintain profitability while offering lower prices than competitors.
NEW QUESTION # 28
A company believes that employees should be grouped according to the tasks they perform in the organization.
Which type of organizational design does this company use? Choose 1 answer
- A. Functional
- B. Directional
- C. Divisional
- D. Virtual
Answer: A
Explanation:
The type of organizational design used when a company groups employees according to the tasks they perform is a functional structure. In a functional structure, employees are organized based on their specific roles or functions within the organization, such as marketing, finance, production, or human resources. This allows for specialization and efficiency within each functional area.
NEW QUESTION # 29
A manager must choose between two qualified candidates for a promotion and must consider equal employment opportunity law. Which characteristics may the manager use to make the decision? Choose 1 answer
- A. Religion
- B. Age
- C. Disability status
- D. Fitness level
Answer: D
Explanation:
When considering equal employment opportunity law for a promotion decision, characteristics such as fitness level can be used, provided they are relevant to the job requirements. Characteristics like religion, disability status, and age are protected under EEO laws and cannot be used as criteria for employment decisions. Fitness level, however, can be considered if it is a bona fide occupational qualification necessary for the performance of the job.
NEW QUESTION # 30
A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer
- A. Customer relationship management
- B. Six Sigma
- C. Reengineering
- D. ISO 9000
Answer: B
Explanation:
The quality process the company is using is Six Sigma. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process. It emphasizes the measurement, analysis, improvement, and control of manufacturing and business processes with the aim of producing output at or below a particular defect level. This approach requires the commitment of the entire organization, particularly top management, to ensure continuous process improvement and to maintain high standards of quality.
NEW QUESTION # 31
Which process is used to verify that deliverables are correct and complete? Choose 1 answer
- A. Quality Control
- B. Quality Cooperative
- C. Quality Collaboration
- D. Quality Assurance
Answer: A
Explanation:
The process used to verify that deliverables are correct and complete is known as Quality Control. Quality control involves the operational techniques and activities used to fulfill requirements for quality. It includes activities such as measuring, examining, and testing to gauge one or more characteristics of a product or service and the comparison of these with specified requirements to determine conformity.
* Quality Control(Answer A): This process is a part of the quality management focused on fulfilling quality requirements. It involves monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.
* Quality Assurance(Answer D): This process is about ensuring that quality standards and processes are adhered to, and that the final products meet those standards. While it helps prevent defects by focusing on the process used to make the product, it is not directly involved in verifying the deliverables themselves.
* Quality Collaboration(Answer B) andQuality Cooperative(Answer C): These terms are not standard processes in quality management as defined in the principles of management, thus making them
* incorrect choices for this question.
The textbook clearly states that quality control involves the steps taken to monitor results and ensure that they meet the required standards, making it the correct choice for verifying that deliverables are correct and complete.
NEW QUESTION # 32
What is the last step in strategic planning? Choose 1 answer
- A. Strategic control
- B. Strategy formulation
- C. Goal setting
- D. SWOT analysis
Answer: A
Explanation:
The last step in the strategic planning process is strategic control. This involves monitoring and evaluating the execution of the strategic plan to ensure that the organization is achieving its objectives and making necessary adjustments.
* Strategic Management Process:
* The strategic management process includes developing the firm's vision and mission, strategic analysis, setting objectives, creating and implementing strategies, and finally, measuring and evaluating performance.
* Strategic control is the step where managers assess whether the strategies and plans are being effectively implemented and whether they are leading the organization towards its goals.
* Purpose of Strategic Control:
* It ensures that the organization is moving in the right direction and that the strategic plans are yielding the desired outcomes.
* It involves setting performance standards, measuring actual performance, comparing it with the standards, and taking corrective actions if necessary.
* Components of Strategic Control:
* Performance Measurement: This involves tracking the progress of strategy implementation through key performance indicators (KPIs).
* Feedback and Adjustment: Based on performance data, managers provide feedback and make adjustments to strategies to address any deviations from the planned objectives.
NEW QUESTION # 33
What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer
- A. Decision making is decentralized so a considerable amount of information is communicated informally.
- B. Employees focus primarily on collaborating across departments and with frequent meetings.
- C. Formal position authority is generally the primary means of running the organization.
- D. Employees must answer to two or more bosses and prioritize demands across departments.
Answer: C
Explanation:
A feature of a bureaucracy (vertical) organization is that formal position authority is generally the primary means of running the organization. This means that decisions and directives come from a hierarchical chain of command, and roles, responsibilities, and processes are clearly defined and standardized.
* Formal Position Authority(Answer B): Bureaucratic organizations rely on a clear hierarchy where authority and decision-making processes are well-defined and based on formal positions.
* Decentralized Decision Making(Answer A),Collaboration Across Departments(Answer C), andAnswering to Multiple Bosses(Answer D): These features are more characteristic of organic or matrix organizations rather than traditional bureaucracies.
NEW QUESTION # 34
What is the most common way for entrepreneurs to finance a start-up business? Choose 1 answer
- A. Initial public offering
- B. Venture capital
- C. SBA loan
- D. Personal funds
Answer: D
Explanation:
The most common way for entrepreneurs to finance a start-up business is by using personal funds.
* Personal Funds(Answer C): Many entrepreneurs begin their ventures by using their own savings or personal resources. This is often the most accessible form of financing and does not require external approval or incur debt.
* SBA Loan(Answer A) andVenture Capital(Answer B): These are common sources of financing, but they are less frequently used than personal funds, especially in the initial stages of a start-up.
* Initial Public Offering(Answer D): This is a method of raising capital typically used by established
* businesses rather than start-ups.
NEW QUESTION # 35
A team leader is having a difficult time implementing the company's new scheduling policy, which does not take into account seniority. The team is aware of the problem and has discussed options to deal with it, but no definitive solutions have been determined.
Which stage in the change process is the team experiencing?
Choose 1 answer
- A. Contemplation
- B. Precontemplation
- C. Preparation
- D. Action
Answer: A
Explanation:
The stage in the change process that the team is experiencing is contemplation. In this stage, the team is aware of the problem and is considering potential solutions but has not yet committed to a specific action. This stage involves discussions and evaluations of different options without definitive decisions being made.
NEW QUESTION # 36
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