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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM one-X
B) ACCCM Sync
C) ACCCM AVP
D) ACCCM Importer
E) ACCCM

2. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) Windows Database authentication can be used.
B) SQL authentication must be activated for the database.
C) The database can be Microsoft SQL (MSSQL) or Sybase.
D) MSSQL Express Versions cannot be used.
E) The database must be MSSQL 2008.

3. The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A) avaya
B) craft
C) admin
D) sroot

4. A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A) Theuserhas noCommunication Manager (CM) Role assigned.
B) The userhas no ACCCM Role assigned.
C) The Extension Number in the User Form is invalid.
D) The Provisioning Server is slopped.

5. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The Database Port is setto 1433.
B) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
C) The login ID for the Web Service was not configured correctly.
D) The Web Service URL was not configured correctly.

Solutions: