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Avaya 7495X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Oceana Architecture and Components | 25% | - Licensing and deployment requirements - Architecture overview and core components - Oceana Workspaces functionality |
| Deployment, Testing & Troubleshooting | 20% | - Validation, monitoring and issue resolution - Engagement Designer workflows - Omnichannel server deployment |
| Solution Configuration & Channels | 30% | - Voice, Email, SMS channel configuration - Avaya Control Manager setup - POM outbound integration - Webchat, Co-Browse, Social Media channels |
| Integration Design and Planning | 25% | - Breeze Snap-ins deployment and integration - Third-party system integration - Integration with Avaya Aura and Breeze |
Preparing for 7495X on a Busy Schedule
- Deployment, Testing & Troubleshooting (20%)
- Solution Configuration & Channels (30%)
- Oceana Architecture and Components (25%)
Avaya Oceana™ Solution Integration Sample Questions:
Which two Avaya Oceana components are Installed on the Avaya OceanaCluster 2? (Choose two.)
- A. Context Store
- B. Unified Collaboration Administration
- C. Work Assignment
- D. Unified Agent Controller (UAC)
- E. Avaya Mobile Communications (AMC)
Correct Answer: A,E 🗳️
Which component is responsible, for integrating Oceana Workspaces with Oceana Core components?
- A. Unified Collaboration Administration
- B. Unified Agent Controller (UAC)
- C. Unified Collaboration Model (UCM)
- D. Call Server Connector (CSC)
Correct Answer: D 🗳️
When a customer calls the Oceana Contact Center, which Communication Manager VDN performs the Adjunct Route to the Oceana voice provider (CSC) via AES?
- A. INGRESS VDN
- B. ADHJNCI VDN
- C. ROUTING VDN
- D. RONA VDN
Correct Answer: D 🗳️
While: deploying the Avaya Oceana solution. It is recommended that the customer provide an externalData Mart (EDM) database for Context Store.
Which three databases are support for EDM deployment? (Choose three.)
- A. Oracle Database
- B. Sybase
- C. Informix
- D. Microsoft SQL Server
- E. PostgreSQL
Correct Answer: D,E 🗳️
Whatisthe maximum number of concurrent active Voice Agents supported by an Avaya Oceana solution?
- A. 4300
- B. 3500
- C. 2000
- D. 4500
Correct Answer: B 🗳️
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