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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When working on a Problem Management Record (PMR), how should the L1 support professional contact the customer?

A) Communicate in the fashion desired by the customer.
B) Call or email them, both are useful tools of communication.
C) Call the customer as it is quicker to talk to them to figure out the issue.
D) Email the customer as it is quicker than calling them.

2. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMRedbooks
B) IBMBluebooks
C) IBMTechnotes
D) IBMTechbooks

3. Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:

A) CallCenter to authenticate at the login time.
B) notification to the resolution team on critsit PMRs
C) an email address to send notification when password is locked.
D) RETAIN Notify to send Problem Management Report (PMR) notification.

4. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A) List Queues
B) ListPMRs
C) List Calls
D) List Primary

5. On EcuRepwhat file action for the problem analysis section is valid?

A) IBM Thread and Monitor Analyzer
B) Log analyzer
C) Search Files
D) Explore

Solutions: