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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Enable "Webex App Integration" under Desktop > Webex App configuration.
B) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
C) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
D) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
E) Enable "State Synchronization" under Desktop > Webex App configuration.
F) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

2. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) SIP normalization scripts
B) CAC and adaptive video resolution
C) Static RTP pinning
D) H.323 gatekeeper zones

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Queue wait threshold
B) SIP registration expiration timer
C) Agent idle timeout
D) Callback retry interval and queue backlog

4. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Queues configuration.
B) Review the Webex Contact Center Flows configuration.
C) Verify that the Webex Contact Center channels are associated.
D) Review the Webex Contact Center Analyzer that checks the call logs.

5. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Solutions: