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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Copy the access right from a business user who already has access to the work center view
B) Create a business role that has access to the work center view and assign it to the business user
C) Use business scoping to activate the work center containing the view
D) Assign the business user to the organizational structure.

2. What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

A) Code list restriction
B) Business configuration
C) Business role
D) Work center view
E) Approval process

3. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-consumer
B) Consumer-to-consumer
C) Business-to-business
D) Employee support
E) Business-to-customer

4. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Fine tuning
B) Scoping
C) Application and user management
D) Administrator

5. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A) Installed base
B) Registered product
C) Customer
D) Contract

Solutions: