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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) Medium Linux servers, DL120G and R210
B) IP500v2 Chassis
C) Large Linux server. DL360G and R620
D) IP500v1 Chassis

2. Which are the correct capacities for Avaya Contact Center Select? (Select two.)

A) Up to 30 Active Multichannel Agents with IP500v2
B) Up to 250 Active Multichannel Agents with IP500v2
C) Up to 250 Active Voice Agents with IP Office Server Edition
D) Up to 30 Active Voice Agents with IP Office Server Edition

3. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
B) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
C) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
D) Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.

4. True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

A) True
B) False

5. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya IP Office Contact Centre'
B) Avaya AuraRegister Contact Center Suite for Midsize Enterprise
C) Avaya Automated Chat
D) Avaya Interaction Center

Solutions: