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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A) Relationship management
B) Monitoring and event management
C) Service level management
D) Service desk

2. Which is CORRECT about change authorization?

A) Assignment of the change authority is based on the change type and model
B) Emergency changes are authorized by the technician making the change
C) A change authority is assigned each time a standard change is requested
D) The change authority will ensure changes are authorized after they are deployed

3. What is the CORRECT order for the three phases of problem management?

A) Problem identification, problem control, error control
B) Problem control, error control, problem identification
C) Error control, problem control, problem identification
D) Problem identification, error control, problem control

4. Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity

A) 3 and 4
B) 1 and 4
C) 2 and 3
D) 1 and 2

5. What is defined as an unplanned interruption or reduction in the quality of a service?

A) An incident
B) An event
C) A change
D) A problem

Solutions: