More qualifications that candidates for such a test are to have include:
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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Entry Criteria for ITILSC-SOA Test
If you are in need of training and testing for the ITILSC-SOA exam, the qualification is to first hold the certification that is called the ITIL Foundation. Also, those with the certificates below can qualify for the ITILSC-SOA:
- Earlier ITIL V2 Foundation version as well as Foundation Bridge;
- The ITIL Expert certification in ITSM, which was achieved through the bridging routes of Service Manager or even Practitioner.
Preparation Process
ITIL ITILSC-SOA requires thorough preparation, so the applicants need to be pretty serious about it. They may consider using the official training course designed to help the students understand five ITIL lifecycle stages. These include service strategy, service transition, service operation, service design, as well as continual service improvement. Moreover, the course proposes guidance on the best way to develop service offerings for the support of users and business needs. The specialists can find the details of this training option on the certification webpage.
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Key concepts and value to business - Relationship with ITIL service lifecycle |
| Service Catalogue Management | 15% | - Integration with other processes - Structure, content and maintenance - Business and technical views |
| Financial Management for IT Services | 15% | - Cost models and ROI calculation - Pricing and value demonstration - Budgeting, accounting and charging |
| Service Level Management | 20% | - Review and improvement of service levels - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting |
| Demand Management | 10% | - Influencing and managing demand - Link to capacity and service portfolio - Patterns of business activity |
| Roles, Responsibilities and Implementation | 5% | - Technology and tool considerations - Challenges and critical success factors - Key roles in SOA processes |
| Supplier Management | 10% | - Evaluation, selection and performance monitoring - Supplier categories and contracts - Contract management and renewal |
| Service Portfolio Management | 15% | - Business case and investment justification - Pipeline, service catalogue and retired services - Portfolio structure and categorization |








