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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A) What is the vision?
B) Where are we now?
C) Where do we want to be?
D) Take Action

2. Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A) Partnership
B) Organization
C) Service Journey
D) Culture

3. What BEST describes an event?

A) The addition or removal of anything that could have a direct or indirect effect on services
B) A request from a user for a normal service action
C) A sudden unplanned event causing great damage
D) Any change of state that has significance for the management of a service

4. How do 'utility' and 'warranty' together support value co-creation?

A) Utility and warranty apply only to products, not services
B) Utility focuses on cost control, while warranty focuses on risk avoidance
C) Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
D) Utility ensures the service is fit for use, while warranty ensures it is fit for purpose

5. What does the ITIL Guiding Principle 'think and work holistically' emphasize?

A) Assigning responsibility for improvements to a single team
B) Considering all components of the service value system when making decisions
C) Automating repetitive and manual tasks
D) Ensuring all activities result in value creation for the stakeholders

Solutions: