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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?

A) Amongst the duties of the ECAB is the review of completed emergency changes
B) The ECAB will be used for emergency changes where there may not be time to call a full CAB
C) The ECAB will be chaired by the IT Director
D) The ECAB considers every high priority Request for Change

2. Which of the following statements about processes is INCORRECT?

A) The output from a process has to conform to operational norms derived from business objectives
B) A process may define policies, standards and guidelines
C) The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"
D) The objective of any IT process should be expressed in terms of business benefits and goals

3. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A) Service Level Management
B) Incident Management
C) Change Management
D) Service Asset and Configuration Management

4. Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

A) IT management
B) the change manager
C) Business management
D) Service desk manager

5. Which of the following should be considered when designing measurement systems, methods and metrics?:
1.The services
2.The architectures
3.The configuration items
4.The processes

A) All of the above
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 2, 3 and 4 only

Solutions: