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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes managing authentication and non-repudiation?

A) Service configuration management
B) IT asset management
C) Information security management
D) Change enablement

2. Which guiding principle says that services and processes should NOT provide a solution for every exception?

A) Optimize and automate
B) Collaborate and promote visibility
C) Think and work holistically
D) Keep it simple and practical

3. Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A) Service level management
B) Continual improvement
C) Incident management
D) Change enablement

4. Which term is used to describe removing something that could have an effect on a service?

A) An incident
B) A change
C) A problem
D) An IT asset

5. Which is a purpose of the 'relationship management' practice?

A) To systematically observe services and service components
B) To identify, analyze, monitor, and continually improve links with stakeholders
C) To protect the information needed by the organization to conduct its business
D) To be the entry point and single point of contact for the service provider with all of its users

Solutions: