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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) Prices can be found in HP Care Pack Central.
B) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
C) The ServiceOne reseller can settle pricing conditions directly with the customer.
D) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.

2. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) HP Contractual Services
C) Aftermarket Channel Facilitation Program
D) HP Channel Services Network

3. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer has a high volume of sensitive data to protect.
B) A customer requires project management to deploy personal systems.
C) A customer needs to be able to add or remove devices from the same service engagement.
D) A customer is concerned about potential security breaches by irresponsible employees.
E) A customer has established security policies and procedures.
F) A customer needs an onsite technician to support the hardware fleet.

4. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A) The HP Care Pack Services registration date
B) One day after expiration of the HP Care Pack Service
C) The date of the hardware purchase
D) One day after the HP base warranty expires

5. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Support for users with efficient escalation process
B) Efficient support of mobile users
C) Removal of unplanned repair costs
D) Increased staff productivity
E) Secure protection of sensitive data
F) Reduced theft of computers and printers

Solutions: