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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Why is it important to register HP Services?

A) Registering HP Services is required to set up automatic renewal of services.
B) It is less expensive to replace registered HP devices than devices that are not registered.
C) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
D) Registering HP Services entitles the customers to valuable rebates.

2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services makes it so you do not have to worry about access to spare parts.
B) HP Services removes the burden on your IT team so they can focus on the core business tasks.
C) HP Services allows you to avoid unexpected costs after the base warranty expires.
D) Replacement of HP products costs less if customers only use HP devices.
E) HP products are less likely to need repairs if HP professionals are monitoring them.

3. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to build new PC images per customer specifications
B) the ability to include the customer logo during the booting process
C) the ability to protect PCs with physical anti-theft tagging
D) the ability to modify, validate, and test customer-supplied images
E) the ability to load old BIOS versions on new devices

4. Why does investing in HP Services matter to your customers?

A) resell HP Services
B) give customers incremental discounts on accessories
C) earn money on rebates
D) help reduce the impact of downtime and maximize employee productivity

Solutions: