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WGU Operations Management (C215, VDC2) : Operations-Management Exam

Operations-Management Exam Questions
  • Exam Code: Operations-Management
  • Exam Name: WGU Operations Management (C215, VDC2)
  • Updated: Aug 15, 2026
  • Q & A: 72 Questions and Answers
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Operations-Management exam dumps

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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Forecasting and Project Management20%- Project Management
  • 1. Project lifecycle and scope
  • 2. CPM/PERT, critical path analysis
- Demand Forecasting
  • 1. Error measurement and accuracy
  • 2. Qualitative and quantitative methods
Topic 2: Supply Chain and Inventory Management20%- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
- Inventory Control
  • 1. Just-in-Time (JIT) and lean systems
  • 2. EOQ, reorder point, safety stock
Topic 3: Process Design and Analysis20%- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
- Process Types
  • 1. Line, batch, continuous, project processes
  • 2. Product vs service processes
Topic 4: Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Cost of quality
  • 2. Principles and philosophies
- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
Topic 5: Capacity Planning and Facility Layout15%- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
- Capacity Concepts
  • 1. Design capacity, effective capacity, utilization
  • 2. Capacity strategies and expansion

WGU Operations Management (C215, VDC2) Sample Questions:

1. How do just-in-time (JIT) and lean systems add value?

A) By enhancing responsibility
B) By improving lighting
C) By increasing simplicity
D) By reducing waste


2. Which element is part of a financial plan?

A) Compensation planning
B) Budget projections
C) Product pricing
D) SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis


3. Which two factors affect a service location decision? Choose 2 answers

A) Warehouse storage
B) Closeness to manufacturing facilities
C) Proximity to customers
D) Quality-of-life issues


4. How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers

A) Companies enhance workers' ability to perform.
B) Companies can participate when it is convenient.
C) Companies' workers demonstrate intrinsic values.
D) Companies are able to reduce waste.
E) Companies develop new ways to generate revenue.


5. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

A) It negatively affects subcontracting.
B) It is time consuming.
C) It is more risky.
D) It negatively affects hiring and firing.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B
Question # 3
Answer: C,D
Question # 4
Answer: D,E
Question # 5
Answer: C

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